Hype & Steam: HypeandSteamNigeria.com website(s) or our "Site" or "Sites" and related services are made available to you in accordance with the following Terms and Conditions of Use, and any other rules posted on our Sites collectively, the "T&C’s. Please read the T&C’s carefully before placing any orders with us and on our www.hypeandsteam.com.ng website. We strongly recommend you keep a copy of the T&C’s for your future reference. HypeandSteamNigeria is a trading name of Hype and Steam NG Limited, a company registered in Lagos, Nigeria under registration number 1434552. Our registered address is 10 Ijora Causeway UBA Building, Ijora Lagos, Nigeria. We may modify the T&C’s from time to time. Please read the T&C’s and check them frequently. If you do not agree to any of the changes to the T&C’s then you should immediately stop using www.hypeandsteam.com.ng. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Prices quoted on our website include VAT (Value Added Tax) at the applicable rate. The cost of packaging and postage and carriage is shown separately. All published prices are subject to change at any time without notice. Occasionally, we may do special discounts or promotions. Please be aware that vouchers cannot be used in conjunction with promotional pricing. Additionally promotions are first come, first serve and we are unable to reserve promotions for individual customers.
We accept Payment on Delivery, Bank Transfer, Cards - Visa, MasterCard, and Verve cards and any other methods which may be clearly advertised on the Site from time to time. You confirm that the card that is being used is yours or that you have been specifically authorised by the owner of the card to use it. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Hype & Steam Nigeria, we will not be liable for any delay or non-delivery.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just confirmation that we have received your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and Hype & Steam NG Limited will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Lagos, Nigeria and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C’s. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the web-site whether or not that merchandise has been sold or removed or editing any materials or content on the web-site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products or descriptions. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as possible. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
External links may be provided for your convenience, but you should be aware that they are beyond our control and no representation is made as to their content or safety of use. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the terms and conditions of that external website of use. No hypertext links shall be created from any website controlled by you or otherwise to this web-site without our expressed prior written permission.
You further agree not to use the Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the site or web-site, the information contained on the site, your or your company's personal information or material and information transmitted over our system.
Disclaimer of Liability
We shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the web-site, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither us nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.
You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
Whilst we hope you will love your HypeandSteamNigeria item as much as we do, if your item is unsuitable then you can return it for a refund. We accept unwanted items purchased from us, unworn, up to 7 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.
You must take reasonable care of goods that are in your possession. If the item has been worn or protective packaging has been removed then your return will not be accepted.
We do not offer an exchange service.
After an item is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to your Nigerian bank account OR refund you using a shopping voucher that can only be used on the website (Note; this voucher is valid for one year).
Kindly indicate the best method of refund on the return form including all your bank details. We do not give cash refunds. All our refunds are processed through electronic funds transfer.
Please refer to our returns policy for more details.
Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.
Colours and Images
We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
Risk and Ownership
The risk of loss or damage to Goods passes to you upon delivery. Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you. You will be responsible for the safe custody and insurance of all Goods in your possession. You have no right to re-sell any Goods until payment has been received in full by us.
Intellectual Property Rights
Your use of the web-site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content displayed on www.hypeandsteam.com.ng. Where the Goods include designs or works of art, these are prepared by a designer or artist working within our group of Companies and the Company owns the copyright in those works. You have no right to make any copies or adaptations of any our goods or merchandise. Please remember that all images and designs shown on this website are Copyright of Hype & Steam NG Limited trading as Hype & Steam Nigeria. Images must not be reproduced without our expressed written permission. Action will be taken against any copyright infringement.
Complaints and Governing Law
If you have a complaint please contact us by email or in writing giving us full details including date of purchase and order number where applicable and your full name and address and contact details. The T&C’s together with all our policies and procedures will be governed by and constructed in accordance to the laws in force in the Federal Republic of Nigeria.