To return your unused items and apply for a refund please follow these steps:
1. You have 7 days from the date of delivery to return items you bought on hypeandsteam.com.ng
2. Pack the item that you wish to return in the box that the item was sent in. Affix the returns label from the top of the return form to the sealed box. Complete the return form with the item being returned, along with a copy of the delivery note and include in the parcel. Print a returns form here http://hypeandsteam.com.ng/returns.pdf.
3. Send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact. We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our 7 days returns policy.
4. We will assess whether the returned goods are in perfect, unused condition, and if so, the refund will be made within 7 days. After an item is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to your Nigerian bank account OR provide you with a refund in the form of a shopping voucher that can only be used on our website (Note; this voucher is valid for one year).
Kindly indicate the best method of refund on the return form including all your bank details. We do not give cash refunds. All our refunds are processed through electronic funds transfer.
If the returned goods are not of acceptable condition, we will contact you to offer a reduced refund or to arrange to send them back to you. If you do not respond within 7 days, we will just send them back to you.
You will receive a second email confirming your refund once it has been processed.
Any product that is returned without the promotional item(s) included with the original transaction (gift with purchase) will have the initial value of the promotional item deducted from the refund amount.
Returns must be unused, unworn, in original packaging, tags attached.